Frequently Asked Questions

Find answers about shopping, selling, payments, and using ALEFBA.

General

What is ALEFBA?

ALEFBA is a European marketplace connecting sellers, brands, and customers.

Is ALEFBA available in all countries?

ALEFBA operates across Europe and is expanding globally.

How do I place an order?

Add products to your cart and complete checkout securely.

How can I track my order?

You can track orders from your account dashboard.

Can I return a product?

Yes, returns depend on the seller’s policy.

How do I start selling?

Open a store and list your products on ALEFBA.

Do I need verification?

Verified sellers gain more trust and visibility.

How do I manage my store?

Use the Seller Dashboard to manage products and orders.

What payment methods are supported?

Secure online payments including cards and other methods.

Is payment secure?

Yes, all transactions are protected by secure systems.

Can I use Gift Cards?

Yes, ALEFBA Gift Cards can be used at checkout.