Frequently Asked Questions
Find answers about shopping, selling, payments, and using ALEFBA.
General
What is ALEFBA?
ALEFBA is a European marketplace connecting sellers, brands, and customers.
Is ALEFBA available in all countries?
ALEFBA operates across Europe and is expanding globally.
For Buyers
How do I place an order?
Add products to your cart and complete checkout securely.
How can I track my order?
You can track orders from your account dashboard.
Can I return a product?
Yes, returns depend on the seller’s policy.
For Sellers
How do I start selling?
Open a store and list your products on ALEFBA.
Do I need verification?
Verified sellers gain more trust and visibility.
How do I manage my store?
Use the Seller Dashboard to manage products and orders.
Payments & Orders
What payment methods are supported?
Secure online payments including cards and other methods.
Is payment secure?
Yes, all transactions are protected by secure systems.
Can I use Gift Cards?
Yes, ALEFBA Gift Cards can be used at checkout.