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ALEFBA is a marketplace that connects sellers and customers across Europe. Each seller on ALEFBA manages their own return and refund policies. Customers are encouraged to review the return policy of the seller before placing an order.
Because ALEFBA is a marketplace, return and refund conditions depend on the individual seller. Please review the seller's return policy on their store page before completing your purchase. ALEFBA support can assist if direct communication with the seller does not resolve your issue.
If a return is accepted by the seller, the product must be returned in its original condition, including original packaging where applicable. Contact the seller through your order page to initiate a return request.
Refunds will be processed according to the seller's policy and the payment method used during checkout. Refund timelines may vary depending on the payment provider.
If you experience any issues with your order — such as a damaged product, incorrect item, or missing delivery — you may contact the seller directly or reach out to ALEFBA support for assistance.
ALEFBA may assist in communication between buyers and sellers when necessary. Our support team is available to help resolve disputes and ensure a fair outcome for both parties.
If you have questions about a return or refund, please contact our support team.
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