How do I shop on ALEFBA?

Browse products, stores, and brands, add items to your cart, and complete checkout using the available payment methods.

How do I track my order?

Order tracking information may be provided by the seller or shipping provider once the order is shipped.

Can I contact a seller?

Yes. Buyers can contact sellers regarding product questions, delivery, and order-related matters through marketplace support channels.

What if I have a problem with my order?

Please contact the seller first. If the issue is not resolved, ALEFBA support may help facilitate communication.

Where can I find discounts and coupons on ALEFBA?

Buyers can access their available discounts and coupons in several places:

• My Coupons (in your account): All active coupons, first‑order discounts, and promotional offers are stored in your profile under “My Coupons”.
• Checkout page: You can enter a coupon code during checkout. If you have active coupons, a “View available coupons” link will show them automatically.
• Email & notifications: ALEFBA may send special coupons such as first‑order discounts or seasonal offers directly to your email or account notifications.
• Campaign pages: During special events (e.g., holiday sales), public coupons may be displayed on the homepage or promotion pages.

All valid coupons will be shown clearly before you complete your purchase.

What fees do buyers pay on ALEFBA?

To keep the marketplace secure, transparent, and fully compliant with EU standards, ALEFBA applies a small buyer fee on each order. These fees support platform maintenance, secure payments, and buyer protection services.

• Service Fee: €1.99 (fixed) — covers platform services, support, escrow, and security.
• Tax Handling Fee: €0.50 (fixed) — covers VAT processing and EU compliance.
• Payment Processing Fee: 1% + €0.25 — charged by the payment provider for card processing.

These fees are applied at checkout and shown clearly before completing the purchase.