Shipping & Fulfilment
Orders confirmed ship as soon as possible. Express delivery is available in the EU with tracking sent the moment parcels leave our warehouse.
- Standard delivery: 2 – 4 business days within France; 4 – 7 business days within EU.
- Express delivery: 1 – 2 business days with signature confirmation.
- We email proactive updates if weather or customs might delay a shipment.
Returns & Exchanges
We stand behind every product we ship. If something is not right, contact us within 14 business days of delivery and we will organise a fast solution.
- Items must be unused, sealed, and packaged securely for transit.
- Refunds appear within 5 business days after the inspection is complete.
- Exchange requests receive priority handling when stock is available.
Product Authenticity
ALEFBA sources inventory directly from authorised distributors. Batch numbers are validated before products reach our shelves.
- We document and scan every item before packing.
- Suspected counterfeits are investigated immediately with our suppliers.
- Customers receive purchase certificates on request for B2B transactions.
Secure Payments
Payments are processed through trusted partners (PayPal, Stripe, and BNP Paribas). Sensitive data never touches our servers.
- 3-D Secure is enabled for all card transactions.
- Bank transfers are reconciled regularly by our finance team.
- Invoices include VAT details compliant with EU regulations.
Customer Data
We collect only the data needed to ship orders and provide support. Optional marketing preferences can be adjusted at any time from your account.
- Personal data is stored on GDPR-compliant infrastructure.
- You can request deletion or export of your data by emailing info@alefba.eu.
- Cookies are limited to essential functionality unless you consent to analytics.