We pack orders quickly. Standard delivery across France takes 2 – 4 business days, while express shipments arrive in 1 – 2 business days.

• EU neighbouring countries: 3 – 5 business days (standard).
• International zones outside the EU: 5 – 9 business days depending on customs.
• Tracking links are emailed automatically once the parcel is in transit.

If your parcel has not left our warehouse, contact info@alefba.eu with your order number. We can adjust the shipping address, swap items of equal value, or cancel and refund in full.

You can pay instantly using PayPal, major credit/debit cards, or by requesting a pro forma invoice for bank transfer. For transfers, simply upload your proof of payment on the deposit confirmation page so we can match it quickly.

Initiate a return within 14 business days of delivery by emailing our support team. We will provide a prepaid return label or advise the fastest carrier for your region.

• Products must be sealed, unused, and in the original packaging.
• Refunds are issued to the original payment method after inspection (2 – 3 business days).
• Defective or damaged items are replaced immediately with priority shipping.

Yes. Create a free ALEFBA Business account or email info@alefba.eu with your target assortment. Our commercial team will build a tailored quotation for you.

Invoices are available inside your dashboard under “Order History”. Tracking links are listed there as well and sent by email the moment parcels are picked up.